Fair and transparent
Our refund and cancellation terms are designed to be clear and reasonable — protecting both you and us throughout the project.
Deposits & Payments
All projects begin with a deposit before work starts. Here's how our payment structure works:
Website Design Projects
Brand Identity Projects
Combined Projects
Smaller Items (logos only, etc.)
Cancellation & Refund Terms
Full Refund of Deposit
If you cancel your project before any design work has started, your deposit will be refunded in full within 14 days.
Partial Refund — Work Done So Far
If you cancel after work has begun, we'll invoice for the work completed up to that point. Any remaining balance of your deposit will be refunded. The minimum charge is for 1 hour of design time at our standard rate.
No Refund — But We'll Make It Right
Once a project is signed off and final files are delivered, refunds are not available. However, if you're not satisfied with the outcome, we'll work with you to address any issues — your satisfaction matters to us.
Included Revisions
Each project includes a set number of revision rounds (agreed upfront in your proposal). Additional revision rounds beyond this are charged at our standard hourly rate and are non-refundable once completed.
How to Cancel
Cancellations must be made in writing. This ensures there's a clear record and avoids any misunderstanding.
- Email:hello@jonesdigital.co
- Subject:"Project Cancellation — [Your Project Name]"
We'll acknowledge your cancellation within 1 business day and confirm any refund amount and timeline.
Have questions about refunds?
We're happy to discuss our terms before you commit. Transparency is part of how we work.