The terms we work to.

This website is operated by Jones Digital, a web design and branding agency based in Merthyr Tydfil, South Wales, trading at www.jonesdigital.co. You can contact us at enquiries@jonesdigital.co or on 01443 565809.

These terms cover two things: your use of this website, and the basis on which we supply services. Where you commission work from us, the written quotation or project agreement we send you forms part of our contract, and if anything in it conflicts with these terms, the project agreement takes precedence for that project.

You are welcome to browse, read and share this website for lawful purposes. You agree not to:

• use it in any way that breaches applicable law or regulation;
• attempt to gain unauthorised access to the site, its servers or any connected system;
• introduce viruses, malware or any other harmful material, or attack the site by denial-of-service or similar means;
• scrape, harvest or systematically extract content or contact details from the site;
• submit false, misleading or abusive information through any form, or use a form to send unsolicited marketing.

We may suspend or withdraw access to the site, or refuse to deal with any enquiry, where we reasonably believe these terms have been breached.

Nothing on this website is a contractual offer. Prices shown are starting points and indicative only. A contract comes into existence only when we have issued a written quotation setting out the agreed scope, price and timeline, and you have accepted it in writing.

Every project agreement sets out:

• the scope of work and what is included;
• the fixed price or how it will be calculated;
• the payment schedule and deposit;
• the number of revision rounds included;
• the indicative timeline and what we need from you, and when;
• any exclusions or assumptions the price depends on.

We cannot deliver a project without your input, and delays on the client side are the most common cause of a project overrunning. You agree to:

• provide content, images, brand material and approvals by the agreed dates;
• respond to review requests within a reasonable time;
• nominate one person with authority to give instructions and approvals;
• ensure that anything you supply to us does not infringe anyone else's intellectual property rights, and that you have permission to use it;
• ensure that content you ask us to publish is accurate and complies with the law, including advertising and consumer protection rules.

Where delays on your side push a project beyond its original window, we may need to reschedule work. If a project is paused by you for more than 60 days, we may treat it as cancelled and invoice for work completed to that point.

Prices exclude VAT. If VAT applies to your project it will be shown separately on your quotation and invoices.

Projects normally begin with a 50% deposit, with the balance due on completion and before launch. Larger projects may be split across milestones. Monthly care plans are billed in advance and run month to month.

Third-party costs — domain names, hosting, software licences, stock imagery, premium fonts — are charged at cost, with no markup, and are your responsibility. We will always tell you the amount before committing you to it.

Invoices are due within 14 days unless stated otherwise. We reserve the right to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend work on an account that is overdue.

Timelines are given in good faith and reflect the scope agreed at quotation. They assume content and feedback arrive on time and that no additional work is added. Where the scope changes, the timeline is recalculated and confirmed in writing.

We are not liable for delays caused by circumstances outside our reasonable control — see the section on events beyond our control below.

Each package includes a defined number of revision rounds, stated in your agreement. That is normally enough for the whole project. Additional rounds and new requests are chargeable at our standard hourly rate.

We will never carry out chargeable work without telling you first. If a request falls outside the agreed scope, we will say so, quote for it, and wait for your confirmation before starting.

You may cancel a project at any time. Where you do, you pay for the work completed up to the cancellation date and you keep everything produced so far. If the work completed is less than the deposit already paid, the balance is refunded.

Our full position on deposits, the 14-day cooling-off period, third-party costs and statutory rights is set out in our Refund Policy, which forms part of these terms.

On receipt of final payment, copyright in the website, brand identity and other deliverables we have created for you transfers to you, unless your project agreement says otherwise. Until final payment, copyright remains with Jones Digital.

Where a deliverable incorporates third-party components — fonts, stock imagery, frameworks or plugins — those remain licensed to you under their own terms, and we will tell you what those are at handover.

We retain the right to display completed work in our portfolio and on this website unless you ask us in writing not to. Our own trademarks, content and code on this website remain ours — see our Copyright Policy.

You confirm that you own or have permission to use all logos, images, text, trademarks and other material you provide to us, and that publishing it will not infringe anyone's rights. You agree to indemnify us against claims arising from material you have supplied.

If an infringement claim is made in relation to material you supplied, we may remove it from the site while the matter is resolved, and we will tell you immediately.

We will carry out our work with reasonable skill and care. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that:

• we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or any indirect or consequential loss;
• our total liability in connection with any project is limited to the total fees paid by you for that project;
• we are not responsible for the performance, availability or security of third-party services, including hosting, payment providers and plugins, or for the results of marketing or SEO activity;
• we are not liable for losses arising from content you have edited yourself after handover.

Where you are a consumer, your statutory rights are unaffected by this section.

Every project includes 30 days of post-launch support covering small adjustments and defects. After that period, ongoing support is optional.

Hosting, domain registration and third-party services are supplied by the provider concerned under their terms, and we cannot guarantee their availability or continued existence. Where we recommend a provider, we do so in good faith but we are not its agent.

Monthly care plans run month to month and may be cancelled at any time, taking effect at the end of the paid month.

We are not liable for failure or delay caused by something outside our reasonable control, including network or hosting outages, failures of third-party services, power or internet failure, illness, industrial action, or severe weather. Where such an event occurs we will tell you promptly and do what we reasonably can to work around it.

These terms, together with your project agreement, form the whole agreement between us in relation to the work. If any provision is found to be unenforceable, the rest remains in force.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing in this section affects your rights to bring a claim in your local courts where consumer law entitles you to do so.

We may update these terms from time to time. The version that applies to your project is the one in force on the date you accept our quotation.