Website Maintenance & Support
A website that stays secure, fast and up to date.
We keep your website maintained, monitored and improving — handling the updates, backups and fixes that keep it working, so you can get on with running your business.
Starting from
£150/mo
Response time
24 hours
Contracts
None
Who it's for
For anyone who would rather not think about it.
A website is not a one-off purchase. Left alone, it quietly becomes slower, less secure and further out of date — and you usually find out when something breaks.
You don't have the time or the know-how
You know the website needs attention, but between running the business and everything else, it never quite reaches the top of the list.
Nobody has looked at your site in months
There is no one maintaining it. Plugins are outdated, backups may never have been set up, and no one is watching for problems.
You need changes made properly, not quickly
You want to add a service, update prices or fix something broken — and you would rather someone reliable did it than wrestle with it yourself.
What we look after
The work that keeps a website healthy.
Most of what we do is invisible until the day something would have gone wrong and didn't. Here is what is covered every month.
Updates & patches
Core, plugin and theme updates applied carefully and tested — the single most effective protection against a site being compromised.
Security monitoring
Your site checked for malware, suspicious activity and known vulnerabilities, with issues dealt with before they become a problem.
Backups
Regular automated backups stored separately, so if the worst happens your site can be restored rather than rebuilt.
Performance checks
Load times monitored, with obvious slowdowns investigated. A site that gets slower quietly loses you visitors and search visibility.
Uptime monitoring
Your site watched around the clock. If it goes down, we usually know before you do — and start fixing it straight away.
Content changes
A monthly allowance of small changes: new prices, updated text, swapped images, new team members, added services.
How it works
Straightforward support, no contracts.
You are not locked in. Support runs month to month, and you can upgrade, downgrade or stop whenever you need to — we would rather keep your business by doing a good job.
- Monthly plan with no minimum term or contract
- A named contact who knows your website
- Small content changes included every month
- Larger updates quoted clearly before we start
- Emergency fixes handled as a priority
- Plain-English advice on what needs attention
- A simple monthly report of what we did
- Ongoing improvements to speed and structure
- Honest recommendations — never work you don't need
- Support for sites we didn't originally build
Getting started
Three steps and we're looking after it.
Onboarding is quick. We check your site first, fix anything urgent, and then settle into a routine that keeps it healthy.
Free site health check
We review your website's security, speed, updates and backups, then tell you honestly what shape it is in and what needs doing.
Fix the urgent bits
Anything risky is dealt with first — outdated software, missing backups, obvious security gaps — usually within the first month.
Ongoing care
We take over the routine maintenance, monitor the site, handle your change requests and keep you informed of anything that needs attention.
Support plans
Simple monthly plans, no contracts.
Pick the level of cover that suits your site. All plans run month to month and can be changed whenever your needs do.
Starter
Small brochure sites that need keeping safe.
- Core, plugin and theme updates
- Weekly backups stored securely
- Security and uptime monitoring
- 30 minutes of content changes monthly
- Email support, 24-hour response
Growth
Sites that bring in enquiries and need attention fast.
- Everything in Starter
- Daily backups stored securely
- Performance monitoring and tuning
- 1 hour of content changes monthly
- Priority support, same-day response
- Monthly report of work carried out
Scale
Sites you want improving, not just maintained.
- Everything in Growth
- Ongoing conversion improvements
- Quarterly SEO and speed review
- 3 hours of content changes monthly
- Emergency fixes as first priority
- Strategy call each quarter
Prices are monthly and exclude VAT. No minimum term — change or cancel your plan at any time. See full pricing and packages.
Questions
Straight answers before you commit.
If your question isn't here, ask us directly — we would rather answer it now than have you guessing.
Ask us a questionHow much does website maintenance cost?+
Our support plans start at £150 a month for smaller brochure sites, £500 for sites that generate enquiries, and £800 for sites you want actively improved. All plans are month to month with no minimum term, and prices exclude VAT.
Am I tied into a contract?+
No. Every plan runs month to month, and you can change level or cancel at any time. We would rather keep your business by doing a good job than by locking you in.
What counts as a content change?+
Small edits such as updating prices, swapping an image, adding a team member, changing opening hours or amending text. Each plan includes a monthly allowance of time for these. Anything larger — a new page, a new feature — we quote separately and clearly before any work starts.
Do you support websites you didn't build?+
Yes, and a good deal of our support work starts that way. We will review what you have and tell you honestly whether it is in good enough shape to maintain, or whether a rebuild would be the better long-term decision.
What happens if my site gets hacked?+
We deal with it as a priority at no extra cost — cleaning the site, closing whatever allowed it in, and restoring from backup if needed. This is exactly the scenario the monthly updates and backups exist to prevent.
What if I only need occasional help?+
Then a monthly plan may not be right for you, and we will say so. For businesses that only need occasional changes, we can agree an hourly rate instead. There is no benefit to you paying monthly for work you don't need.
Will you improve my site as well as maintain it?+
Our Scale plan includes ongoing improvements to speed, structure and conversions, plus a quarterly review. On the lower plans we will still flag anything we notice that is costing you enquiries, and quote for it if you want it done.
How quickly will you respond if something breaks?+
Starter includes a 24-hour response, Growth same-day, and Scale treats emergencies as first priority. Reliability is the whole point of the service, so we do not overstate what we can commit to.
Ready when you are
Let's check the health of your website.
In a free, no-obligation site health check we will review your security, speed, updates and backups — and tell you honestly what needs attention, whether or not you go on to use us.
Starting from
£150/mo
Response time
24 hours