Our Process
Four clear stages, no surprises.
You will always know what stage your project is at, what happens next, and what we need from you. No chasing, no guessing, and no invoice you did not agree to.
Consultation
30–45 min
Typical project
2–8 weeks
Pricing
Fixed
Stage by stage
What happens, and when.
Every project moves through the same four stages. The detail inside each one varies with the work, but the shape never does.
Free Consultation
30–45 minutes
A conversation about your business, not a sales pitch. We find out what the website needs to achieve and whether we are the right fit.
- We ask about your business, your customers and your competitors
- You tell us what is working and what is not with your current site
- We give honest advice on what the project actually needs
- You get an indicative price and timeline, usually the same working day
What we need from you
Nothing. No preparation needed, and no obligation to proceed.
Discovery & Strategy
1–2 weeks
Before anything is designed, we agree what the site has to do and how we will know it has worked. This is where most of the value is created.
- A written scope: pages, features, and anything with a dependency
- A fixed price and delivery date, confirmed in writing
- Agreement on who the site is for and the single action it should drive
- Access to Jones Digital Hub so you can follow progress from day one
What we need from you
A short kick-off call, plus anything you already have — logos, photos, existing content.
Design & Development
2–6 weeks
We design the most important page first and get your agreement before building the rest — so a wrong direction is caught early, not at the end.
- Homepage or key page designed first, for your approval
- Copy written or refined around what customers need to know
- The full site built, responsive and tested on real devices
- Regular updates in the Hub, so you always know where things stand
What we need from you
Feedback at two or three review points, within an agreed window.
Launch & Support
Launch day, then ongoing
We handle the switchover carefully, then stay on hand while the site settles in — because the first weeks of real traffic always teach you something.
- Full testing before launch: forms, links, speed, and every screen size
- Redirects set up so existing search visibility carries across
- A handover session so you can manage content yourself
- 30 days of post-launch support, with optional ongoing care plans
What we need from you
A handover session and your login details. After that, it is yours.
Throughout the project
What you can expect from us at every stage.
These are not extras we add when a project goes well. They are how we work on every project, whether it is a single landing page or a full eCommerce store.
A fixed price, in writing
Agreed before work starts and confirmed in writing. It only changes if you ask us to change the scope.
Support after launch
Every project includes 30 days of post-launch support, so small adjustments in the first weeks are not chargeable.
A named contact
You deal with the person doing the work — not an account manager passing messages along.
Visibility in the Hub
Follow progress, review designs and leave feedback in one place, rather than searching back through email.
No work without agreement
Nothing goes live and nothing is charged without your approval at the review points.
Everything is yours
You own the website, the design and the files outright once the project is complete.
Stage one starts here
Let's start with a conversation.
The first stage costs you nothing and commits you to nothing. Bring us the problem and we will tell you honestly what it would take to solve it — and whether you need us at all.
- Free 30–45 minute consultation
- Indicative price and timeline within a day
- No obligation, no hard sell