Built for businesses with something to prove
Most of our clients are startups and growing businesses across South Wales and remotely in the UK. Different sectors, different sizes — but usually the same problem: the business has moved on and what it looks like online has not caught up.
Six situations we know well
We deliberately work across a range of sectors rather than specialising in one. What ties our clients together is not the industry they are in — it is the stage they are at.
At launch, or close to it
You need to look credible before you have a track record. Investors, first customers and early hires all judge you on the same few things — and the website and brand are usually the first of them.
Outgrown the first website
The site was fine when you were smaller. Now it is competing with businesses that spend more, look sharper and get found first — and it is starting to cost you work you should be winning.
Sold on trust and expertise
Accountants, consultants, solicitors, agencies and specialists. Your work is good; the job is making that obvious within seconds, before the visitor has decided whether you are credible enough to contact.
Rebuilding, not starting over
You have customers, a reputation and years of equity in how you look. The brief is usually evolution rather than revolution — keeping what works and fixing what is quietly holding you back.
Won on reputation, lost online
Plumbers, electricians, builders and landscapers who get all their work from word of mouth. A proper website and a consistent identity turn that reputation into something that travels further than a van.
Selling online, or about to
Makers, food producers and small retailers. The product is the easy part to explain — the store, the photography and the way the brand carries across a hundred product pages is where it gets difficult.
What usually brings clients to us
Almost every enquiry we get starts in one of three places. See which one sounds most like your business.
We need a better website
Our current site no longer reflects the business we've become.Explore Website Design
We need a stronger brand
We've grown, but our identity still looks like the business we started with.Explore Brand Identity
We need both to work together
Our website and brand have evolved separately and no longer feel like one business.See Both Services
The work goes well when these are true
Sector matters far less than these four things. When they are in place, projects tend to run smoothly and produce something worth having. When they are not, we will usually say so before we take the work on.
You have a clear commercial goal
More qualified enquiries, more bookings, more sales, a launch that lands — or simply looking like the business you already are. We work best when there is something specific the site has to achieve.
You can make decisions
The people who own the outcome are in the room. Projects move quickly when you can answer a question without ringing three other people — and slowly when you cannot.
You value doing it properly
You would rather a considered job than a cheap domain and a template tomorrow. We would rather take fewer projects and do them well than run a production line.
You want a partner, not a supplier
You are interested in what the work is for, not only what it looks like — and you want to be told plainly when something is not worth your money.
Not sure whether you fit? Request a free consultation and we will tell you honestly — including if the answer is that you do not need us yet.
When we are not the right fit
Every agency says they are selective. Very few tell you what that actually means, so here it is — the four situations where we will usually suggest you go elsewhere, or wait.
See how we run a projectYou need it finished this week
Landing pages can move quickly, but proper websites and brand systems take weeks, not days. If the timeline is genuinely fixed to something immovable, we will say so rather than take the work and miss it.
You are purely price-driven
If the deciding factor is the lowest possible quote, there are cheaper options. Our prices are fixed and transparent, but they are not the cheapest — and we would rather you knew that now.
Your budget doesn't match the scope yet
We will always be clear about what is realistic for your budget. If the scope and budget don't currently align, we would rather simplify the project, phase the work or tell you before anything begins.
You need something outside what we do
We deliberately keep our services focused — website design, brand identity and ongoing website maintenance and support. For services outside that scope, such as paid advertising or app development, we'll tell you honestly and point you towards a more suitable option where we can.
Rooted in South Wales, working across the UK
Working with businesses across South Wales and remotely in the UK — from Cardiff, Pontypridd, Aberdare, Merthyr Tydfil and the Valleys, to clients further afield. The process runs identically wherever you are.
More about Jones DigitalClose to home
Clients across Cardiff, the Valleys and the wider South Wales area — often a short drive from a first meeting.
Across the UK
Remote projects run exactly the same way. The Hub keeps you close to the work wherever either of us happens to be.
Does that sound like you?
Book a free consultation and we will look at where your business is now, tell you honestly what would move the needle first, and give you an indication of cost — with no obligation to proceed.