Straight answers, before you commit.

Book a free 30–45 minute consultation. We will talk through your business, what the website needs to achieve, and give you honest advice on what it would take. You will get an indicative price and timeline, usually within one working day.

Yes, and there is no obligation to proceed. It is a genuine conversation about your business rather than a sales pitch. If we are not the right fit, we will tell you — and often point you somewhere better suited.

No. It helps if you can tell us roughly what you want the website to achieve, but we will ask the questions. If you have an existing site, a logo or any content, it is useful to have that to hand.

Yes. We are based in Merthyr Tydfil and meet local clients in person, but we work with businesses across the UK remotely. Most projects run perfectly well over video calls and email.

A single landing page starts at £500, a Starter Website at £750, a Growth Website at £1,200 and an eCommerce store at £1,500. Brand identity work starts at £300 for a logo, £800 for brand essentials and £1,200 for a full identity. These are starting points — your fixed price is confirmed after your consultation.

They are starting points. Your actual fixed price is confirmed in writing after your consultation, before any work begins. It does not change unless you ask us to change the scope.

Mainly the number of pages, any custom functionality such as booking or eCommerce, how much content and photography you already have, and your deadline. We will explain exactly what your quote covers.

Yes — typically 50% to begin the work, with the balance due on completion and before launch. For larger projects we can split payments across milestones instead.

No. Hosting, domain names and any third-party services such as payment providers are charged at cost by those providers, and we tell you the amounts before you commit. We do not add markups to them.

No, prices shown exclude VAT. If it applies to your project we will state it clearly on your quotation.

You can stop a project at any time. You pay only for the work completed up to that point, and you keep everything we have produced so far.

A landing page takes around two weeks, a Starter Website two to three weeks, a Growth Website four to six weeks and an eCommerce store around six weeks. Larger or bespoke projects take longer, and we will confirm the timeline in writing.

Content arriving late. Copy and photography are almost always the slowest part of a project, and they are usually on the client side. We will give you a content deadline and explain exactly what we need and when.

Less than most people expect. A consultation at the start, a kick-off call, and feedback at two or three review points. If you can respond to review requests within a few days, the project stays on schedule.

No. We build the new site alongside your existing one, test it thoroughly, and only switch over once everything works. Visitors see no interruption.

Yes — that is what Jones Digital Hub is for. You can follow the stage your project has reached, review designs, leave feedback and access files at any time.

We can. Copywriting is included in our packages, and we will refine or write what each page needs to say. If you would rather write it yourself, we will give you a structure and guidance so it stays consistent.

Ideally yes — genuine photographs of your business, team or premises perform far better than stock imagery. If you do not have any, we will source suitable images and advise on what would be worth commissioning later.

Our packages include two or three rounds of revisions, which is enough for most projects. Additional rounds are charged at an hourly rate, but we will always tell you before doing chargeable work.

That is rare, because we agree the direction and strategy before design starts. If none of the concepts feel right, we will talk through what is missing and develop a further direction.

Yes — every site is built mobile-first and tested on real phones and tablets. Most of your visitors will arrive on a mobile device, so it is designed for that first rather than adapted afterwards.

Yes, entirely. You own the website, the design and all the files outright once the project is complete. For brand work you receive full commercial usage rights and the complete asset library.

Yes. Every project includes a handover session showing you how to manage your content. You will not need to pay us every time something needs changing.

Every project includes 30 days of post-launch support, so small adjustments in the first weeks are covered. After that, you can maintain the site yourself or take out a monthly care plan.

No, it is optional. Our care plans start at £150 a month and cover updates, backups, security monitoring and a monthly allowance of content changes. They run month to month with no minimum term.

Yes, and much of our support work starts that way. We will review what you have and tell you honestly whether it is in good enough shape to maintain, or whether a rebuild would be the better long-term decision.

Get in touch and we will deal with it. Clients on a care plan have defined response times, and emergency fixes are treated as a priority. For everyone else, we will still help — we do not disappear once a project is finished.