About Jones Digital
A design agency without the agency layers.
Jones Digital is a web design and branding studio based in Merthyr Tydfil, working with startups, small businesses and growing companies across South Wales and the wider UK. We build websites and identities that earn trust and bring in work.
Why we exist
We started Jones Digital to make professional design more accessible, personal and straightforward.
Jones Digital started from a simple frustration. Plenty of excellent local businesses — tradespeople, clinics, consultants, shops — were quietly losing work to competitors with better websites. Not better businesses. Better websites.
The agencies they had used were often the problem. Long account management chains meant the person who understood the business never spoke to the person doing the design. Prices arrived as vague estimates. Projects dragged on without anyone explaining why.
We built Jones Digital to be the opposite of that. You speak directly to the people designing and building your project. You get a fixed price in writing before anything starts. And you can see exactly where the work has got to, whenever you want to look.
The name says it: Designed for Growth. A website is not a finished piece of decoration. It is a tool that should earn its keep every month it is live.
Transparent pricing
Published starting prices and a fixed quote in writing. You always know the total before we begin — and it only changes if you ask us to change the scope.
Direct communication
No account managers passing messages along. You deal with the people actually doing the work, so decisions get made in one conversation rather than three.
Strategy before design
We work out what the site has to achieve and who it is for before we open a design tool. That is what stops work being redone three weeks later.
Dan — Founder, Jones Digital
Meet the founder
Hello! I’m Dan, and I started Jones Digital.
I started Jones Digital because I was tired of watching good businesses pay good money for websites that never quite did the job. Brilliant tradespeople, clinic owners, consultants and shopkeepers — all quietly losing work to competitors whose only real advantage was a better website.
What bothered me most was how impersonal it had become. You would meet someone at the pitch, then never speak to them again. Your project would disappear into a studio, come back weeks later, and the person who eventually built it had never once heard you describe your own business. No wonder the result felt like it belonged to someone else.
So I do things differently, and it is simply this: I do the work myself. I answer your first email, I ask the questions, I agree the price with you, I design it, I build it, and I am the one who picks up the phone six months later when you want something changed. You will never be passed to an account manager or chased for feedback by someone you have not met.
It is a slower way to grow a studio, and I would not have it any other way. It means I only take on work I can give proper attention to, and it means every client gets the version of this business I actually believe in.
- You deal with me from start to finishNo account managers, no being handed between departments — the same person throughout.
- I only take on work I can do properlyA limited number of projects at a time, so yours gets my full attention rather than what is left over.
- I am still here after launchThirty days of support is included, and I do not disappear once the invoice is paid.
How we work
Six things we will not compromise on.
These are not aspirations on a wall. They are the rules that decide how we quote, who we work with and what we do when a project gets difficult.
The price we quote is the price you pay
A fixed figure, agreed in writing before work starts. If the scope changes we discuss it first — you will never find a charge you did not agree to.
You talk to the people doing the work
Decisions get made in one conversation. There is no account manager relaying messages between you and the designer.
We tell you when you don't need us
If your existing site is doing its job, we will say so. If a cheaper option would serve you better, we will say that too.
Design that serves the business
We aim for websites that look considered and current, but every visual decision has to earn its place by helping the site do its job.
Plain English, always
No jargon, no acronyms used to sound clever. If we cannot explain a decision simply, we probably have not thought it through.
Built for the long term
We design so your site can grow with you — new services, new products, more pages — without needing to be rebuilt in two years.
Working together
What it is actually like to work with us.
Most of our clients have never commissioned a website before, or have been burned by one that overran. So we keep the process visible and predictable from the first call to the final handover.
- A free consultation with no obligation and no pitch
- A fixed price and timeline in writing before we start
- A named contact who knows your project and your business
- Regular updates, so you are never wondering what is happening
- Clear points to review and approve — nothing goes live unseen
- A handover session so you can manage the site yourself
- Honest post-launch support, with no lock-in on care plans
- Everything we build is owned outright by you
Jones Digital Hub
You can see your project at any time.
Every client gets access to Jones Digital Hub — a private space where you can follow the work as it happens rather than waiting for an email update.
- See exactly what stage your project is at
- Access files, designs and deliverables as they are produced
- Leave feedback and approve work in one place
- Message us directly without digging through email threads
Say hello
Let's talk about your business.
Whether you have a clear brief or just a nagging feeling that your website is not pulling its weight, a free 30–45 minute conversation is the best place to start. No obligation, no hard sell.