Keep your website secure, current and performing
A website isn't finished when it launches. Software moves on, content goes stale and small problems quietly cost you enquiries. Our maintenance and support service keeps your site secure, up to date and performing as your business grows.
It's hands-on support from the same people who built it — or, if we didn't build your site, the people who'll take the time to understand it.
Free, no-obligation consultation · Usually a reply within one working day
What's included
Everything that keeps a website healthy, handled
You don't need to know what's happening behind the scenes. You just need your site to load quickly, look current and keep bringing in enquiries. These are the things we take care of.
Updates and content changes
New prices, new team members, a new service or a fresh case study — send it over and we'll get it live properly, without breaking your layout.
Technical maintenance
Framework and dependency updates, broken link fixes, form checks and the unglamorous patching work that stops small issues becoming expensive ones.
Performance monitoring
We keep an eye on load times and Core Web Vitals, because a slow site loses visitors long before it loses rankings.
Backups and security
Regular backups and sensible security hygiene, so there's always a clean version to fall back on. Scope depends on your setup — we'll confirm what applies to yours.
SEO and performance checks
Ongoing checks on titles, descriptions, indexing and the technical basics, so search engines keep finding and understanding your pages.
Priority support
A direct line to the people who know your site. No ticket queues, no being passed around — just a sensible reply from someone who can fix it.
Ongoing improvements
Small, steady changes based on what's actually happening — a clearer call to action here, a faster page there, tuned to how visitors behave.
Who it's for
Support that fits how you actually work
Most of our support clients fall into one of three groups. If none of them sound like you, get in touch anyway — we'll tell you honestly whether you need this or not.
Talk it through with usExisting Jones Digital clients
You already have a website or brand we built. Rather than leaving you to fend for yourself after launch, support keeps the relationship going and the site improving.
Businesses with an existing website
Your site was built by someone else — or by you — and there's no one to call when something needs changing. We'll take the time to understand it first, then look after it.
Growing businesses needing ongoing support
You're adding services, hiring, moving premises or launching something new every few months, and your website needs to keep up without a scramble each time.
Packages
Support on a simple monthly retainer
Support is provided through simple monthly retainers — a fixed monthly fee with no surprise invoices. Plans start at £150 per month and scale with the level of support you need.
Starter
£150/month
For small sites that mainly need to stay secure, current and looked after.
- Monthly site maintenance
- Content & image updates
- Performance monitoring
- Priority email support
- Monthly analytics report
Growth
£500/month
For growing businesses that change things regularly and want to keep improving.
- Everything in Starter
- Blog post writing & publishing
- SEO optimisation & tracking
- Conversion rate improvements
- Bi-weekly strategy calls
Scale
£800/month
For busier sites with ongoing development needs and a higher cost of downtime.
- Everything in Growth
- New landing pages
- Advanced UI & feature builds
- A/B testing & experimentation
- Dedicated designer & priority support
Not sure which level you need? Get in touch and we'll talk through what actually makes sense for your site — you may not need the top package at all.
Questions
The things people ask before signing up
If your question isn't here, ask us directly — we'd rather answer it properly than leave you guessing.
Usually, yes. The first step is a short review of the site so we understand how it's built, what it runs on and what state it's in. If there's something we can't safely support, we'll tell you before you commit to anything — not after.
We'll always tell you before we go past what's included. Larger pieces of work — a new page, a feature, a bigger redesign — are quoted separately and agreed up front, so your monthly fee stays predictable and there are no surprise invoices.
No. Each month's support is there to be used within that month, which is what keeps the pricing fixed and simple. If you regularly find yourself not using it, you're probably on a higher plan than you need — tell us and we'll move you down.
Our support plan covers the work we do on your site. Hosting, domain renewal and any third-party software subscriptions are separate costs, paid directly to those providers — we'll be clear about what those are and, if you'd rather we managed them for you, we can arrange that as part of your plan.
Yes. Move up, move down or cancel with a month's notice. There's no long-term contract to sit out, and you keep everything we've built for you either way.
Not sure what your website actually needs?
Send us the address and we'll take a proper look — performance, security, content, the lot. You'll get an honest view of what's fine, what needs attention and whether ongoing support is worth it for you.
No obligation · Usually a reply within one working day